A part of the Get You In Shape Program that makes it so special is the COMMUNITY. One of the hardest parts of what we do, as a company, is the NEW CLIENT EXPERIENCE. To improve in that process and help make someone coming to their first session, first week, first month or even their first 3 months feel special and welcomed, we want to add another piece to what we do and to continue to carry out our core values of:
•Community: Create a positive and healthy environment that promotes motivation, encouragement, accountability and inspiration.•Servant’s Heart: Serve each individual wherever they are on their health and fitness journey.•Empower: Help motivate each client to a healthy lifestyle so they can ‘pay it forward.’•Give Back: Use our gifts to help our community and worthy causes.•Over-Deliver: Provide a service that goes above and beyond client expectations..
We know that many of our clients come because of the relationships with other clients so we want to ensure a new client gets to see firsthand how welcoming our community is and how we carry out our core values. We already have the trainers welcoming clients and “showing them the love.” However, they already have a lot to do with juggling the session so we want to add another layer to what we do to ensure new clients have a positive and friendly experience, so we have added a new component to our program called an Ambassador. Above all, we want a new client to enjoy the community, company and camaraderie that first session, week, month or few months and we thinking adding this component will certainly help.
GYIS AMBASSADOR RESPONSIBILITIES
We are asking that as a GYIS Ambassador, you do the following.
- Greet New Clients – you will be informed ahead of time as to who the new clients coming to your sessions are.
- Will be introduced by the trainer or initiate the introduction if the trainer is busy.
- Learn their names.
- Make them feel welcome and a part of our community. Ask a few questions about their family, kids, school, how long they have lived here, etc to help them feel welcomed.
- Make sure you congratulate them before leaving and ask if they will be coming back at the same time the next time.
- Help New Clients with any exercises
- If trainer is busy helping someone else, assist the new client.
- This can vary but could be during warm-ups, during a particular exercise or help them during cool down.
- Help with Measurements when needed – you will shadow the trainer or another ambassador over the next few times to make sure you know what to do. Please watch the video below and review the steps so you know the correct way to take the measurements. Click here to review the steps.
- Measurements are taken at all of the sessions on the 2nd and 4th Friday of each month (not required to be there every time).
- You will help by being present the days you are there and help as needed when we do measurements. There are some days when a lot of people want to get measured and you will help speed up the process.
HOW TO TAKE THE MEASUREMENTS